Refund policy

Returns & Refunds

We want you to love your Milya's. If you don't, you can return them within 14 days of delivery.

Where to return
UK and EU orders: return to our London studio.
GCC and rest of world: return to our Dubai studio.

Please email info@milya.london with your order number before sending anything. We'll confirm the right address within 1 working day.

Conditions
Items must be unworn, undamaged and in their original packaging.
Please return everything that came in the box: the frame, both lenses, the pouch and the lens cloth.
Items that come back worn, scratched or incomplete may be refunded in part or returned to you.

Postage
You pay for return postage unless the item is faulty or we sent the wrong item.
Please use a tracked service. We can't refund parcels that are lost on the way back to us.

Refunds
We refund to your original payment method within 14 days of receiving your return.
If you return your whole order, we'll also refund the standard delivery charge you paid. We don't refund the extra cost of express delivery.Your bank may take a further 3 to 10 working days to show the refund.

Faulty or damaged items
Tell us within 30 days of delivery and include photos. We'll repair, replace or refund, and cover the postage.

Exchanges
We don't offer direct exchanges. Return your item for a refund and place a new order.

Archive (vintage) pieces
As each piece is one of a kind, we do not offer refunds and all sales are final.

Duties and taxes
Duties and import taxes on international orders can't be refunded unless your local customs authority refunds them to us.

Questions
press@milya.london · We reply within 24 hours, Monday to Friday.